bdj33 Privacy Policy

This Privacy Policy ("Policy") sets out how bdj33 ("the Platform", "we", "us", "our") collects, uses, stores, discloses, and protects personal information relating to individuals ("you", "the Player", "the User") who access or use the bdj33 website at https://bdj33.io, including all associated subdomains, mobile interfaces, and application programming interfaces.

bdj33 operates as an online betting and casino platform serving adult players across Bangladesh. Our platform is operated in the English language and all account correspondence, support communications, and policy documents are provided in English. By using the bdj33 platform, you confirm that you are comfortable receiving privacy information in English.

This Policy applies to all personal data that bdj33 processes in connection with your use of the platform — whether you are browsing as an unregistered visitor, a registered account holder, a participant in a promotion, or a person who has contacted our support team. It covers data collected through the website itself, through your account activity, through cookies and similar tracking technologies, and through communications you initiate with us.

This Policy should be read alongside the bdj33 Terms & Conditions and the Responsible Gaming Policy. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy shall take precedence.

bdj33 takes its responsibilities as a data custodian seriously. We apply industry-standard security measures, engage in minimal data collection practices, and give you meaningful control over your personal information. We are committed to transparency — this Policy is designed to give you a clear and honest account of our data practices.

bdj33 collects several categories of personal data in the course of operating the platform. The specific data collected depends on how you interact with us.

2.1 Registration Data

When you create a bdj33 account, we collect your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal), email address, and mobile phone number. This data is required to create and maintain your account, verify your identity, and comply with our legal obligations.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identification documents (such as a National ID card or passport), proof-of-address documents (such as a utility bill or bank statement), and photographs or scans of payment methods used. This data is collected to verify your eligibility, prevent fraud, and comply with anti-money laundering obligations.

2.3 Financial & Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, or any other accepted payment method, we collect records of those transactions including the payment method type, transaction reference numbers, amounts in Bangladeshi Taka (BDT), timestamps, and transaction status. We do not store full card numbers or mobile banking PINs — these remain with your payment provider.

2.4 Activity & Gameplay Data

We collect records of your betting and gaming activity on the platform, including bets placed, games played, stakes wagered, winnings and losses, bonus usage, and session timestamps. This data is used to manage your account, resolve disputes, detect problem gambling patterns, and improve our services.

2.5 Technical & Device Data

When you access the bdj33 platform, our servers automatically collect technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session duration. This data helps us secure the platform, diagnose technical issues, and understand aggregate usage patterns.

2.6 Communications Data

If you contact bdj33 via email ([email protected]), live chat, or any other channel, we retain records of those communications including your messages, our responses, timestamps, and any attachments. This data is used to resolve your query, improve our support quality, and maintain a record for compliance purposes.

2.7 Cookies & Tracking Data

bdj33 uses cookies and similar tracking technologies to collect data about your browsing behaviour on the platform. Full details are provided in Section 5 (Cookies & Tracking) of this Policy.

Data Category	Examples	Purpose
Registration Data	Name, DOB, address, email, phone	Account creation, identity verification
KYC Documents	National ID, passport, utility bill	Fraud prevention, AML compliance
Financial Data	Transaction records, payment method type	Payment processing, dispute resolution
Activity Data	Bets, games played, session history	Account management, responsible gaming
Technical Data	IP address, device type, browser	Security, fraud detection, analytics
Communications	Support emails, live chat logs	Query resolution, compliance records
Cookies	Session tokens, preference cookies	Platform functionality, analytics

bdj33 uses your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with those purposes. The primary uses of your personal data are as follows:

• Account Management: To create, maintain, verify, and administer your bdj33 account, including processing login requests, managing your balance, and applying account-level settings such as deposit limits or self-exclusion periods.
• Transaction Processing: To process deposits and withdrawals in Bangladeshi Taka via accepted payment methods, reconcile transaction records, and investigate any disputed or failed transactions.
• Identity Verification: To verify that you are who you say you are, that you meet the minimum age requirement of 21 years, and that you are not subject to any exclusion or restriction that would prevent you from holding an active account.
• Legal & Compliance Obligations: To comply with anti-money laundering (AML) obligations, counter-terrorism financing requirements, fraud prevention measures, and any other applicable legal or regulatory requirements. This includes retaining certain records for specified minimum periods.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling, enforce deposit limits and self-exclusion periods you have requested, and proactively reach out to players whose activity suggests they may need support.
• Customer Support: To respond to your queries, resolve complaints, investigate reported issues, and maintain records of support interactions for quality assurance and compliance purposes.
• Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, cheating, collusion, bot usage, and other forms of platform abuse or prohibited conduct.
• Service Improvement: To analyse aggregated usage data and identify patterns that help us improve the design, performance, and content of the bdj33 platform. Individual-level data is not used for this purpose beyond what is necessary.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal approvals, security alerts, and updates to these policies. We may also send you promotional communications about bdj33 offers if you have opted in to receive them; you may opt out at any time.
• Dispute Resolution: To investigate and resolve any dispute between you and bdj33 relating to your account, a bet outcome, a bonus, a payment, or any other matter covered by the Terms & Conditions.

bdj33 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and always subject to strict contractual protections.

4.1 Game Providers

To deliver casino games on the platform, bdj33 works with third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, Spribe, Microgaming, and NetEnt. These providers may receive limited technical data (such as a player session token or account identifier) necessary to launch and authenticate a game session. They are contractually prohibited from using this data for any purpose other than providing the game service.

4.2 Payment Processors

To process your deposits and withdrawals, bdj33 passes the necessary transaction data to the relevant payment provider — for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard. This sharing is limited to what is required to execute and verify the specific transaction and is governed by the payment provider's own privacy terms.

4.3 Identity Verification Partners

bdj33 may use third-party identity verification services to assist with KYC procedures. These partners process your submitted documents under strict confidentiality agreements and are permitted to use the data only for the verification service they provide to bdj33.

4.4 Legal & Regulatory Authorities

bdj33 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other official authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bdj33, its users, or the public. We will notify you of such disclosures where legally permitted to do so.

4.5 Business Transfers

In the event that bdj33 undergoes a merger, acquisition, asset sale, or other corporate restructuring, your personal data may be transferred to the acquiring or successor entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

4.6 Aggregated & Anonymised Data

bdj33 may share aggregated, anonymised, or de-identified data — from which it is not possible to identify any individual — with analytics partners, industry bodies, or in published reports. This sharing does not constitute disclosure of personal data and is not subject to the restrictions in this section.

bdj33 uses cookies and similar technologies (including local storage and session tokens) to operate the platform, remember your preferences, maintain your login session, and collect analytics data. The following categories of cookies are used:

• Strictly Necessary Cookies: These are essential for the platform to function. They include session authentication tokens that keep you logged in during a browsing session and security cookies that protect against cross-site request forgery. These cannot be disabled without rendering the platform unusable.
• Functional Cookies: These cookies remember your preferences — such as your preferred language (English), display settings, and notification preferences — so you do not need to re-enter them each time you visit the platform.
• Analytics Cookies: These cookies collect aggregated, anonymised information about how players use the bdj33 platform — which pages are visited most often, how long sessions last, and where players navigate from. This data is used solely to improve the platform and is not linked to individual accounts.
• Performance Cookies: These cookies help us identify and diagnose technical issues, slow page loads, and error conditions. They are used by our technical team to maintain platform performance and stability.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the platform. Disabling other categories of cookies will not prevent you from using the platform but may affect certain personalisation features.

bdj33 does not use third-party advertising cookies or allow third-party ad networks to place tracking cookies on the platform.

bdj33 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy or to comply with applicable legal obligations. Our retention periods are set out below:

• Account Data: Retained for the lifetime of your active account, plus a minimum of five (5) years after account closure, to comply with AML record-keeping requirements and to enable the resolution of any post-closure disputes.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in accordance with anti-money laundering obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping requirements.
• Gameplay & Betting Records: Retained for three (3) years from the date of each activity record, unless required for an ongoing dispute or investigation, in which case data will be retained until that matter is fully resolved.
• Support Communications: Retained for three (3) years from the date of the most recent interaction in a support thread.
• Technical & Device Data: Retained for twelve (12) months from collection, after which it is anonymised or deleted.
• Cookies & Session Data: Session cookies are deleted when you close your browser. Persistent cookies expire according to their individual expiry settings, which are typically between 30 days and 12 months.

Once a retention period has expired, the relevant data is securely deleted from our systems or anonymised in a manner that makes re-identification impossible. Extended retention may apply where data is required in connection with ongoing legal proceedings, regulatory investigations, or unresolved disputes.

bdj33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-Bit SSL Encryption: All data in transit between your device and bdj33 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all account interactions, payment flows, and API communications.
• Encrypted Data Storage: Sensitive personal data stored on bdj33 servers — including identity documents and financial records — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data is restricted to bdj33 staff and authorised third-party partners who have a legitimate operational need for that access. All internal access is logged and audited.
• Password Security: Account passwords are stored using one-way cryptographic hashing. bdj33 staff cannot view your password in plain text. If you suspect your password has been compromised, change it immediately and contact support.
• Intrusion Detection: bdj33 operates automated intrusion detection systems that monitor for unusual access patterns, brute-force attempts, and other indicators of malicious activity. Suspected intrusions trigger immediate security response protocols.
• Regular Security Reviews: Our security infrastructure is subject to regular internal and external reviews to identify and address vulnerabilities proactively.

While bdj33 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. If you believe your account has been accessed without authorisation, contact our support team at [email protected] immediately.

As a user of the bdj33 platform, you have a number of rights in relation to your personal data. These rights are described below. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.

The bdj33 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, access the platform, or submit any personal data to bdj33.

As part of our registration and KYC process, bdj33 takes active steps to verify the age of all users. Where we have reasonable grounds to believe that a user is under 21, we will suspend the relevant account immediately, freeze any associated balance pending investigation, and delete all personal data associated with that account to the extent permitted by our legal obligations.

If you are a parent or guardian and believe that your child may have created an account on the bdj33 platform or submitted personal data to us, please contact our support team at [email protected] immediately. We will investigate the matter promptly and take appropriate action, including account closure and data deletion where confirmed.

bdj33 supports responsible gaming for all adult players in Bangladesh. For guidance on setting limits, self-exclusion, and other protective tools, please review our Responsible Gaming page.

bdj33 is a platform that serves players in Bangladesh and operates its services with the support of internationally based technology partners, game providers, and infrastructure providers. As a result, your personal data may be processed or stored on servers located outside of Bangladesh.

Where personal data is transferred internationally, bdj33 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards may include contractual data protection clauses with the receiving entity, data processing agreements that bind recipients to confidentiality and security obligations, and technical measures such as encryption of data in transit and at rest.

By using the bdj33 platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to servers and processors located outside Bangladesh for the purposes described in this Policy. We will always handle such transfers with the same standard of care as data processed within Bangladesh.

bdj33 may update or revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes to this Policy, we will notify active account holders by posting a prominent notice on the platform and, where appropriate, by sending a notification to the email address registered on your account.

The "Last Updated" date at the top of this Policy and in the hero section of this page reflects the date on which the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how bdj33 handles your personal data.

Your continued use of the bdj33 platform following the posting of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to a revised Policy, you must stop using the platform and may request account closure by contacting our support team.

For non-material changes — such as corrections to typographical errors, clarifications that do not alter the substance of our data practices, or updates to contact details — bdj33 may revise the Policy without prior individual notification, though the Last Updated date will always be kept current.

If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal data, please contact the bdj33 support team. Our English-speaking team is available 24 hours a day, 7 days a week, including on Bangladeshi public holidays such as Eid, Durga Puja, and Victory Day.

You may reach us by email at: [email protected]

Please include "Privacy Policy" or "Data Rights Request" in the subject line of your email so that our team can route your query to the appropriate person without delay. We aim to acknowledge all privacy-related emails within 24 hours and to provide a substantive response within 30 days of receiving a valid and verifiable request.

When submitting a data rights request, please include your full registered name, your registered email address, and a clear description of the right you wish to exercise or the concern you wish to raise. We may ask you to verify your identity before processing your request in order to protect the security of your account and data.